Terms of service
At McDodo Sri Lanka, we prioritize your satisfaction, and we are committed to providing a seamless shopping experience. Please take a moment to familiarize yourself with our Refund and Returns Policy:
Refunds for Change of Mind
Refunds are not accepted for change of mind. We encourage you to carefully consider your purchases before completing your order.
Exchange for Malfunctions or Defects
If you receive a product with malfunctions or defects, we are happy to facilitate an exchange. Please contact our customer service team at +94777468046 to initiate the return process.
Return Procedure
To initiate a return, please contact our customer service team. Ensure the item is securely packed in its original packaging and include the purchase invoice for courier returns.
Return Shipping Costs:
Kindly note that you are responsible for covering all return shipping costs. We recommend using a trackable shipping method to ensure the safe delivery of the returned item.
Processing Time:
Upon receipt and inspection of the returned item, please allow a minimum of 7 days for processing. We appreciate your patience and understanding as we meticulously assess the product to ensure a smooth resolution.
Items Not Eligible for Return or Exchange:
Please be aware that tempered glass and phone covers are not eligible for return or exchange due to hygiene and safety reasons.
Defective or Damaged Products:
If you receive a defective or damaged product, please promptly contact our customer service team. We will arrange for a refund or exchange, ensuring your complete satisfaction with your McDodo purchase.
Contact Us
If you have any questions or concerns about our Privacy Policy or our use of your personal information, please contact us at info@mcdodo.shafranlive.com or WhatsApp. +94777468046